Now that's customer service!

I pulled this quote from the Ask Dave Taylor website...
There's a $50 charge for immediate assistance, but I guarantee you'll receive a response within two business days...

In theory, you could receive your immediate assistance only three or even five calendar days later.

It sounds a lot like the US Postal Service's "Priority" mail which doesn't guarantee any particular delivery schedule at all. Their marketing material observes that packages are "delivered in an average of 2-3 days to any destination."

About Phil Yanov

Phil Yanov is a Technologist, Columnist and Public Radio Commentator.

He is the founder of Tech After Five as well as the founder and President of the GSA Technology Council and the IT Leadership Council.

His personal technology column appears in Greenville Business Magazine and the Columbia Business Journal.

He co-hosts the Your Day technology shows heard on NPR radio stations across South Carolina and is a frequent contributor to technology stories appearing on radio and television.