Symantec's official response:
qv: The Guardian
"Symantec has identified an issue with a number of new license and maintenance renewal certificates not reaching some channel partners. We are completely focused on resolving this issue as soon as possible and anticipate that everyone still waiting for certificates will receive them by the end of this week.
"In the meantime we are working with channel partners to ensure that the impact on our customers is limited and we have put several processes in place to prevent any similar problems occurring again in the future.”