Charter Communications Adds Insult to Injury

There are so many ways that my cable provider sucks, that I really couldn't mention them all in a single blog post. I regard my relationship with them as "death by a thousand cuts." They are constantly, slowly, killing me and then sucking the life out of me. They fail to meet expectations in many ways, but one of the ways that they most consistently fail is in providing adequate DNS services to my laptop web client. I frequently try to bring up web pages and have their system say that it can't find the remote web page. 100% of the time I am able to make this same query work on an alternate client which is not using Charter's DNS. Just recently, however, Charter has added insult to injury, by first failing to find the path to a known good server and then offering me Yahoo sponsored advertisements for similarly spelled websites which it assumes I might be looking for.

I type in the well known (to me) , what I get is:

No, I wasn't looking for any of those other things. No, I didn't mean "YANOU." I wish at least that it would assume I spelled my own name correctly.

I'd use almost any other Internet Service Provider if I thought it would work any better. As someone else pointed out to me, Charter's customer service motto may very well be "They might bitch, but they won't switch."

About Phil Yanov

Phil Yanov is a Technologist, Columnist and Public Radio Commentator.

He is the founder of Tech After Five as well as the founder and President of the GSA Technology Council and the IT Leadership Council.

His personal technology column appears in Greenville Business Magazine and the Columbia Business Journal.

He co-hosts the Your Day technology shows heard on NPR radio stations across South Carolina and is a frequent contributor to technology stories appearing on radio and television.