Yahoo's contact center for Small Business hosting is closed due to inclement weather.
I appreciate that Yahoo has made it easy for me to discover this fact once I called them for service that can not be rendered via their online control panel. I am glad that I am not hanging out on hold waiting for someone who will never come. Yahoo has also updated their voice mail message and website status page to reflect that they are closed. Kudos to them for keeping me informed.
Still, I am baffled that a global brand that delivers tools to virtual organizations has completely shuttered their live customer service operation due to local weather. What's in your Business Continuity Plan?
01:00 PM PST: Contact center closed due to inclement winter weather
Due to inclement weather, we have been forced to close our contact center.
Please visit the Small Business Help Center for assistance. We will update this status page periodically regarding the closure of our contact center.
We apologize for the inconvenience.
07:26 PM PST
Severe winter weather has forced us to keep our contact center closed. Only limited customer support is available at this time.
We will reopen the contact center as soon as weather permits. In the meantime, please visit the help center for assistance.