In today's Future Tense Podcast, Jon Gordon says that overall satisfaction with online retailers has dropped a wee bit this Holiday season, but that online shoppers remain generally satisfied. The one example he gave of a guy having a crummy experience with the beloved online site Apple.com was me!
I had mentioned to Jon in an email that in the run up to Christmas, I had twice received an empty box instead of a shiny new red iPod Nano. AAARRGH! I am sure that all parties, Apple, my wife, and I felt a bit like the Fates were against us after the second empty box arrived.
All ended satisfactorily, however. My wife's dream of a happy Christmas for her poor waif of a husband came through on the third attempt. And now, I think the Red iPod Nano is better than any bike ever.
qv: [Satisfaction with online shopping dips]
About Phil Yanov
Phil Yanov is a Technologist, Columnist and Public Radio Commentator.
He is the founder of Tech After Five as well as the founder and President of the GSA Technology Council and the IT Leadership Council.
His personal technology column appears in Greenville Business Magazine and the Columbia Business Journal.
He co-hosts the Your Day technology shows heard on NPR radio stations across South Carolina and is a frequent contributor to technology stories appearing on radio and television.